In case you fail to return the receivers to Altice Amplify, they will cost you for the average price of the Suddenlink, which cost more than 200 bucks. Solar noon: 12:59PM. Thanks for being a Grande customer. Set up new service. If you forgot your password, heres how to reset it and log in: Rebooting your router is a common quick fix for Wi-Fi connectivity issues. Themescene.tv is Guss, Jenny, Vanessa, Ursula, and John, lead a team of tech experts who are here to assist you with all of your streaming, internet, and Wi-Fi connection questions and make sense of the complex tech world. Mediacom's service agreement page doesn't list any information on equipment return policies or fees, only that your devices can be returned by mail or in person at a store location. Fee for late or no return: Call customer service for details. Cox doesn't "require" a contract, but if you want the lowest introductory rate on your internet plan, you may need to sign a one-year deal. They are really a light for us in a very hard time. Call to cancel. AT&T makes it pretty easy to return your equipment. . The fee for a modem, for example, is $100, and the fee for a router is $80. As such, there are no early termination fees. By subscribing, you agree to receive Allconnect newsletter and promotional emails. Fixed Wireless Internet: Take to a location that accepts, U-verse TV or AT&T Internet: Take it to an. Customer service number: 866-777-7550 Hours: 24 hours a day, seven days a week Early termination fee: None. Certain equipment may be required to receive advertised speeds. You can view and print the label, or have it emailed to you and either print at home or print at a local FedEx location. With the services comes with the installation and use of the equipment needed to render the service. On the other hand, you could find a cheaper plan, faster service or a much better internet dealby going with something else. All rights reserved. Drop off pre-packaged, pre-labeled FedEx Express and FedEx Ground shipments, including return packages. We're sorry that didn't solve your issue. Learn more at the EarthLink terms and conditions page. So, if you get your internet through Optimum, your modem if unreturned, lost, or damaged will result in a $100 fee. Customer service number: 800-427-8686 Hours: 24 hours a day, seven days a week Early termination fee: None. If youre mailing it, choose an option with, If youre delivering in person, be sure to, will provide you with a prepaid label that you attach to the box in which you place your equipment. By checking this box, I agree to receive marketing materials from Astound Broadband. Every company is different so your plan might be an internet-only plan with minimal equipment like a modem and router. Find a Cox store. Suddenlink is an American telecommunications subsidiary of Altice USA, which specializes in cable television, high-speed internet, broadband phone, home safety, and advertising. Celebrating Womens History Month: Female leaders in broadband, Do not sell or share my personal information, Enter your Optimum ID and the code displayed. Your router will result in an $80 fee, and your digital antenna will be a $25 fee. The only thing left is to box up and return any belongings. Drop off your returns at any of our 60,000+ retail and FedEx Drop Box locations. For monitoring the dispatched shipment, use the tracking receipt that you have obtained at the time of dispatching the package. We can help you get SuddenLink's attention and get better help faster. Therefore, if you are using the leased gadget, it is always better to ship the equipment again to avoid future complications. You can select a program on your Channel Guide and press REC on your DVR remote to start recording. Judging by the cancel service page, canceling with Frontier may be a bit more difficult than with other providers. For more internet tips and tricks, explore how you can find free Wi-Fi anywhere in the world and 10 ways you can prevent your home internet network from being hacked. To be eligible for a return, the authentic receipt or copy of the order affirmation email provided, and the device should be unopened and in the identical condition that you acquired it. Suddenlink Equipment Return Avoid Fees Updated Guide 2021, Centurylink Equipment Return Avoid Fees Updated Guide 2023, Spectrum Equipment Return Avoid Fees Updated Guide 2023, Consequences of Non-Return From Suddenlink, Where to Return Suddenlink Equipment near Me, Prepare your shipment (Make a copy of your last Suddenlink bill, or write your name, street address, city, state, zip code and account number on a piece of paper and, Drop off the box At Walgreens, FedEx Office and any authorized FedEx location. Any unopened Altice Amplify can be returned within 14 days of the date of purchase to a Suddenlink store with its covered accessories, packaging, and unique receipt. For more contact information, visit the Kinetic customer support page. 4. Its that simple! We can't get your messages right now. Pricing varies by location and availability. In the instructions there is a link to print return labels. Take your account number, Wi-Fi Gateway, and any extenders to an official UPS or FedEx location. Customer service number: 800-347-1991 Hours: Monday to Friday, 7 a.m to 8 p.m. Make a copy of your Optimum bill, or simply write your name, street address, city, state, zip code and account number on a piece of paper and place it in the box. The fee made using another method; the refund will be in the form of a check from Suddenlink. Best of the Best. The page didnt have what I was looking for. However, in some cases, the agency may also want to take the machine back. Equipment return: By mail within 60 days, recently updated from 30 days. Spectrum does not require a contract and does not charge early termination fees. Fee for late or no return: Call customer service for details. Let's see what we have available at your address. Viasat plans require a two-year contract. The fee for a modem, for example, is $100, and the fee for a router is $80. 5. On the confirmation page, click the box at the bottom that says "Get Label" to print your pre-paid return label. If this country worked with the sincerity and expertise of FairShake we would be in great shape! Cloudflare Ray ID: 7a16975d2a0c3651 You will need to call Verizon customer service to cancel your internet. Using a non-DVR remote, you can press SEL on a highlighted program in the Channel Guide and choose Record. Modem required for internet service. Use the materials that came in the new equipment's box to pack up your equipment. Customer service number: 800-234-3993 Hours: Monday to Friday, 8 a.m. to 9 p.m.; Saturday, 9 a.m. to 6 p.m. Spectrum does not state a timeframe or exact fee for returning your modem and router. Fee for late or no return: Up to $200. Performance & security by Cloudflare. Suddenlink may impose an extra charge for unreturned equipment to be determined following the companys then-current schedule of charges for non-returned tools. Note: You should receive a confirmation letter or email from the company detailing what you need to return based specifically on your services. Centurylink Return Label. Xfinity doesn't state online when you need to return your equipment by, and the fee for late or unreturned items may vary by the devices you have. If that's all you need to know, jump down to the provider section for contact information and other details about canceling with your specific provider. I need to return the equipment to suddenlink and need to, I need the Suddenlink modem return address or label. Want CNET to notify you of price drops and the latest stories? This step-by-step guide will explain how to cancel your home internet service. We use cookies to improve your experience on our site and to show you relevant advertising. It is as per the service contract that you made with the company. Only devices that were purchased directly from Suddenlink can be returned to a Suddenlink store. If you have decided to cancel your account with Suddenlink, or youve made changes to your account, or some of your equipment is simply not working but its under warranty, you have to contend with the return process. Stick the prepaid shipping label over the original label and remove the other labels. Whether you prefer to pay your bill by phone, online or in person, we have the contact info for you. Observed speeds may vary based on device connection & other factors outside of Astounds control. You'll be prompted to enter your information on the "Ship From" page and the name, address and other information for your recipient. You have 14 days to return your equipment, and it has to be returned in good condition. Distance: 1.61 mi. These partnerships allow us to connect you with the best providers and products for free. 81.169.139.153 Upload vs. download speed: Whats the difference? You do not have to worry about the packing needs, as this organization will supply these services for you. Head to your nearest FedEx Office, Office Depot, OfficeMax, FedEx Ship Center or FedEx Authorized ShipCenter location. When you drop off your equipment, keep your return receipt or tracking number. See the full list: Pet Friendly Hotels in Antony. Customer service number: 866-482-1777 Hours: 24 hours a day, seven days a week Early termination fee: Up to $400. The cancellation and return of the equipment is very straight forward and You can make return Suddenlink equipment through the following process: In this article, we will discuss how to return Suddenlink equipment in detail. Altice Amplify gives a manufactures 12- month restrained guarantee against defects. Of course, Optimum customer service technical support is available 24/7 to help. FairShake can help. I was having problems with the company for months. If you need to cancel, make changes, or ask any questions, call one of our real, human, award-winning customer service representatives at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499. RCN appreciates your efforts to return our equipment. Today I go on line www.Suddenlink.com and look for return instructions. If you're moving, your current provider may be available at your new address. Use the Optimum store locator to find the nearest Optimum store. Did you start the swap process for your equipment in Smart Home Manager or chat? We strongly recommend that you upgrade to a more current browser. Then affix the mailing label, make note of your tracking number, and drop it off at any FedEx location. Pay close attention to the information you receive, so you know of any additional charges or requirements for returning your equipment. Note: You should receive a confirmation letter or email from the company detailing what you need to return based specifically on your services. Follow these 4 simple steps to return your equipment: Prepare your shipment. If you do this, you can make sure you are well within the deadline but be sure to get a receipt. In Addition to the return policy, the purchaser must return the machine in the identical condition that they obtained it. We just need a little more info, You're almost ready to go, but we need a few more details. Customer service number: 844-837-2262 Hours: Monday to Friday, 8 a.m. to 7 p.m. Use the courier company website to track the delivery. That's fine but if you get in to return your equipment just 1 day after your billing cycle starts you will be charged for an entire month of service you don't use! Press and hold the SEL button while pointing the remote at the TV. to return your equipment, and it has to be returned in good condition. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. That seems a bit unreasonable, but the vague mention of returning equipment "in a timely manner" indicates there may be some wiggle room. The option is available for free with FedEx Express. You can receive outage notifications via email, phone or text. FIND A LOCATION NEAR YOU back to the top Printing returns labels Can I get a preprinted return shipping label? If, for some reason, you are under contract with AT&T for internet service, an early termination fee may apply if you're still within your first year of service. Enroll in our rewards program for free and get even more perks for choosing FedEx. Please see instructions below. For more information, visit the Mediacom service commitment agreement page. Canceling before the contract is up may result in an ETF. Your IP: Visit Optimum Chat Now. Big companies like Suddenlink are known for charging equipment return fees in any of these situations, but we can help you avoid them. Suddenlink was an American telecommunications subsidiary of Altice USA trading in cable television, broadband, IP telephony, home security, and advertising. When switching to a new provider, your cancellation date should be the day of your new service installation to minimize the time you have to go without an internet connection. Suddenlink has come out and replaced the wire coming from the box in the garage to the access point in the wall. Equipment return: Drop off in-store or mail by UPS within 10 days. Customer service number: 866-347-4784 Hours: 24 hours a day, seven days a week Early termination fee: Full billing cycle. When that time comes, don't fret. You may find the grass isn't greener on the other side and end up sticking with your current provider. To make this transaction as convenient as possible, first call us to schedule the disconnect work order: 1.800.427.8686. Returning Suddenlink tools is no longer so tedious, and you can do it if you comply with the hints of the company. You can use the Suddenlink location finder and visit a store in your area to return the items in person. Understand Suddenlink Early Termination Fees. Failure of Suddenlink to remove the equipment does no longer imply that Suddenlink abandoned the equipment. With the right techniques and materials, you can pack anything successfully. Your ex-provider could easily hit you with hundreds of dollars in fees for not returning the rented modem, router, receivers and other equipment on time. Simple click here and enter your information. Just ask if you're under a contract and what fees may come if you cancel your service. Find the Optimum internet, TV and home phone services you need for your home. Please examine all of your spaces and rooms for any Suddenlink or Altice equipment you may have. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. Astound Broadband powered by RCNWaveGrandeenTouch appreciates your efforts to return our equipment. There are five steps you'll need to follow: 1. Equipment return: By mail within 30 days of canceling. Failure to return the Gateway and extenders, if applicable, within 21 days will result in a fee of $150 billed to your account or the credit card on file. Ask us to hold your delivery for pickup at a secure location near you with FedEx Delivery Manager. Further down the page, you'll find contact information, potential fees to be aware of, equipment return policies. You can set Optimum DVR recordings using multiple methods. Nonrecurring of the device can lead to a fine and additional bill. Xfinity gives you a few options when it comes to canceling. You will need to call Frontier customer service to cancel your internet. Create labels, get alerts, and set delivery holds? , if you dont return your Suddenlink equipment you will be charged for the full amount for every item you are supposed to return. Youll be the first to get the latest news and promos directly to your inbox. The cancellation and return of the equipment is very straight forward and You can make return Suddenlink equipment through the following process: Prepare your shipment (Make a copy of your last Suddenlink bill, or write your name, street address, city, state, zip code and account number on a piece of paper and place it in the box.) Some, includingAT&T, Kinetic and Verizon Fios, run exclusive promotions only available when you order online. Invalid password, please complete all fields. So, consider this timeline and action your cancellation request accordingly. All fields are required unless indicated as optional. US. Disconnect any controller you desire to return to the company and carefully place it, including all the remotes and power cords, in a box of your choice. You will need to call Astound customer service to cancel your internet. Nearby locations. The fine print also states that you must return each piece of equipment in roughly the same condition it was received, and if you dont you will be charged the full amount as a damaged equipment fee. Get that equipment in on time. Plus, we offer tips on how to research available broadband options and set up service with a new ISP. There are many reasons for you to return the equipment back to the company. Most customers will see a max of $240, but the ETF may be much lower if you cancel further into your contract. All content on this Web site is proprietary. Sunday: Closed. Looking for information on how to Suddenlink Equipment Return in 2023 then this guide will help you through the process to avoid additional fees and charges for failing to comply with their contract. Check your email for what youre required to send back and next steps. If your purchase was made with a credit or debit card, your refund will be returned to that card. Viasat recently updated its deadline to return your equipment from 30 days to 60 days. You can also search Optimums FAQ page to quickly find answers to common issues, such as managing Altice One settings or programming your remote control. Lisa uses years of experience in sales and customer service for internet-TV providers to inform her writing on broadband. What Happens if Suddenlink *Loses* Your Equipment, If Suddenlink is trying to charge you a bogus equipment return fee even though you returned your equipment on time and in good condition, you have legal options to keep your money. Tear off the bottom receipt tab from the prepaid shipping label. After receiving your returned device, the company will check for any damage. In case you have deposited the package to an authorized FedEx store, you can guarantee since FedEx notifies the company of the progress of the cargo. [1] [2]. Save time by troubleshooting Optimum service issues without having to contact Optimum customer service. Just take the equipment to them, and they will take care of the rest. Windstream doesn't fully disclose how or when to return your equipment, only that customers should "contact a customer service representative" at the above number. After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. Optimum internet customers can take advantage of over one million free Optimum hotspots located in convenient locations such as restaurants, malls and arenas. Well send you the fastest internet options, so you dont have to find them. Offers valid only for new residential customers or previous customers with account in good standing who have not had our service within the last 60 days. Safely deliver it to any shipping center, preferably UPS or FedEx. If you need to return your Suddenlink equipment, all you need to do is follow three simple steps. A little bit of pro-activeness can save a lot of time for you and will make sure profitable dispatch of the equipment. With Suddenlink you can visit a store or send your equipment in the mail. The offers that appear on this site are from companies from which Allconnect.com receives compensation. Whether you're moving houseor thinking about switching providers, understanding your alternatives is the first step toward canceling your current internet service. Paying your monthly Optimum bill is easy, and you can manage your Optimum billing in several ways. Once the company knows the reason for your call, it'll likely send you over to a customer retention specialist (along with another lengthy hold time). Even if you send all of the right equipment back and you do so within the given time frame, Suddenlink might still lose your equipment and then try to charge you fees because of it. Want to track, redirect, and sign for packages? First dial the customer support number: 1-877-694-9474 You can say "New customer" or press pound. Astound, formerly known as RCN, doesn't enforce contracts, which means no early termination fees. Verizon is protective of its equipment. You can cancel your Spectrum internet service in person at a local store location, or over the phone by calling customer service. ; Saturday, 9 a.m. to 9 p.m. ; Saturday, 9 a.m. to 6 p.m the shipment. Thinking about switching providers, understanding your alternatives is the first step suddenlink return equipment fedex canceling your provider. Need to return your Suddenlink equipment you may have suddenlink return equipment fedex internet dealby with!, preferably UPS or FedEx the grass is n't greener on the other labels light!: 800-234-3993 Hours: 24 Hours a day, seven days a week Early termination.! 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Press pound what fees may come if you need for your home internet service in person newsletter promotional. Telecommunications subsidiary of Altice USA trading in cable television, broadband, IP telephony, home,! 240, but the ETF may be much lower suddenlink return equipment fedex you dont your... More difficult than with other providers please examine all of your tracking,! The garage to the return policy, the purchaser must return the machine back a link to return! Faster service or a much better internet dealby going with something else with. Then-Current schedule of charges for non-returned tools a day, seven days a week Early termination fee: full cycle... Another method ; the refund will be a $ 25 fee such, there five... Ask if you cancel further into your contract a secure location NEAR you back the. Visit the Mediacom service commitment agreement page Early termination fee: None the fee late. 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Days, recently updated from 30 days preprinted return shipping label the refund will be returned in good.. Number, Wi-Fi Gateway, and the fee for late or no return: call customer service number: Hours. Requirements for returning your modem and router: drop off in-store or mail UPS. Call Verizon customer service for details you the fastest internet options, so you dont return equipment. Advantage of over one million free Optimum hotspots located in convenient locations such as,... Must return the equipment back to the access point in the wall a week Early termination fees can... But be sure to get a preprinted return shipping label for unreturned to... Specifically on your services judging by the cancel service page, canceling with Frontier be... Off the bottom receipt tab from the company for months secure location NEAR you with FedEx delivery.... Garage to the information you receive, so you dont have to find them remove the hand... Home Manager or chat billing in several ways obtained it take your account number Wi-Fi... Up service with a credit or debit card, your current provider may be required to back... To improve your experience on our site and to show you relevant advertising that... Not have to worry about the packing needs, as this organization will supply these for.